Shipping policy

Shipping & Delivery Policy

Last updated: August 1, 2026

Thank you for shopping at Papermind.Shop! Here’s everything you need to know about how we get your items to your doorstep.

International orders may incur import duties, VAT, or local taxes assessed by your country's government. Please check your local customs laws before making a purchase, as all import fees are the responsibility of the recipient.

1. Processing Times

  • All orders are processed within 2-4 business days.
  • Orders are shipped from Japan.
  • Orders are not shipped or delivered on weekends or holidays.

We work hard to help you get your order as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in the process "to be shipped". Therefore, orders cannot be cancelled once placed. Thank you for your understanding!

If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We use JAPAN POST and FedEx as our major shipping partners. Delivery times listed below include our standard processing and handling time.

JAPAN POST

  • EMS: A fast, prioritized service. Delivery takes approximately 5-11 business days. It includes tracking and complimentary insurance coverage up to 20,000 JPY.
  • International Air Packet: A more economical option. Delivery takes approximately 16-32 business days. Please note: This service includes tracking but does not offer any insurance coverage. We will not take any responsibility if the tracking information shows the order shipment has reached the destination country. Buyers who choose this service do so at their own risk.

FedEx

  • Standard Courier: Orders shipped via FedEx generally utilize FedEx International Connect Plus (though this specific service is not guaranteed). This provides a reliable, door-to-door service with end-to-end tracking. Delivery takes approximately 5-11 business days and includes standard liability insurance coverage (typically up to $100 USD).

Most of our products are small items like stickers and washi tapes. The average shipping cost for International Air Packet per order is about US$10.00. Please note that the shipping cost depends on the total weight of your order.

Delivery delays can occasionally occur due to carrier issues, weather, or holidays. We do not accept refunds due to delivery delay.

3. International Shipping, Customs, and Duties

We do ship internationally.

Customs & Duties (For all regions except the USA):

Please note that we are not responsible for any customs, duties and taxes applied to your order by your local government. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If a customer refuses to pay these fees or fails to claim their package, causing the order to be returned to us, the customer will not be eligible for a refund of shipping costs. Furthermore, any return shipping fees or abandoned package charges billed to Papermind Stationery will be deducted from your merchandise refund.

Shipping to the United States:

For specific details regarding import duties and sales tax for shipments to the USA, please refer directly to the Notice to customers from United States section below.

Shipping to the UK and EU:

In order to give a comfortable shopping experience to buyers from these regions, we are temporarily not shipping to the UK or EU countries. We are currently processing our import and DDP (Duties Prepaid) applications and will provide further notice once shipping resumes.

Shipping to Canada: Duties, Taxes & Tracking

Please note that orders shipped to Canada from outside Canada may be subject to customs duties, GST/HST, PST, and/or other applicable taxes and fees upon importation.

For qualifying shipments valued over CA$20.00, duties and taxes may be assessed by the Canada Border Services Agency (CBSA). The actual amount depends on the value, type, and country of origin of the goods. In addition, some shipping carriers may charge a customs clearance or handling fee.

Any duties, taxes, and carrier fees charged upon importation are the responsibility of the recipient. These charges are separate from the purchase price and shipping fee paid to Papermind Shop. Papermind Shop is not responsible for customs duties, taxes, or carrier handling fees charged at the time of importation.

Important Notice for Japan Post International Air Packet

If you choose Japan Post International Air Packet, please be aware that shipment tracking information may no longer be updated after the package arrives in Canada. This is due to limitations in tracking information provided by the postal system after the shipment enters Canada.

If continuous tracking information is important to you, we recommend choosing another shipping method, such as a courier service, at checkout.

By placing an order with Papermind Shop, you acknowledge and agree that any applicable import duties, taxes, and carrier fees are the responsibility of the recipient.

4. Order Tracking & Confirmation

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. Please allow some time for the tracking details to be updated in the shipping carrier's system.

*We are not responsible for shipments lost due to an incomplete or incorrect shipping address provided.

Notice to Customers from the United States

Shipping to the United States

We ship orders to the United States directly from Japan. For eligible shipments, import duties and applicable customs charges are calculated and handled through our international shipping solution, so you can enjoy a more convenient delivery experience without unexpected customs payments upon delivery.

Import Duties & Customs

Applicable import duties and customs charges are calculated based on the contents and value of your order and the customs regulations in effect at the time of import. When duties are applicable, they are collected in advance as part of the shipping or checkout process and handled through our shipping service. In general, import duties have already been collected and paid by Papermind.

U.S. State Sales Tax

Sales tax requirements vary by state. Papermind Shop is a Japan-based business, and U.S. state sales tax is collected only when required under applicable state tax laws.

If sales tax is not charged at checkout, this does not mean that the shipment will be subject to a sales tax payment upon delivery. U.S. Customs and postal carriers do not generally collect state sales tax at the time of delivery. However, depending on your state of residence, you may have an obligation to report and pay use tax directly to your state.

Please Note: Import duties, customs charges, and state sales or use taxes are separate types of taxes and charges. The treatment of these charges depends on applicable laws and regulations, which may change from time to time. We recommend reviewing the tax regulations applicable to your state if you have questions about your personal tax obligations.