Refund policy

Return & Refund Policy

Last updated: August 1, 2026

At Papermind.Shop, we want you to love your purchase. If you’re not completely satisfied, we’re here to help make it right.

We take great care in packing your orders, but because paper is a delicate medium, we only accept returns if your item is damaged beyond use during transit or if we sent the wrong product.

1. Return Window

You have 30 days from the date you received your item to request a return.

2. Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • It must be unused, unopened and in the same condition that you received it.
  • It must be in the original packaging with all tags attached.
  • You will need to provide the receipt or proof of purchase.

Papermind reserves the right to decline refund requests if the product has been used, opened, or in question.

3. Non-Returnable Items / Non-Refundable Situations

Certain types of items cannot be returned. These include:

  • Final sale or clearance items
  • Gift cards
  • Opened or used items
  • We are not responsible for lost orders due to incorrect or incomplete shipping address provided.
  • Customers are responsible for all customs, duties, and taxes applied by their local government. If a customer refuses to pay these fees or fails to claim their package, causing the order to be returned to us, the customer will not be eligible for a refund of shipping costs. Furthermore, any return shipping fees or abandoned package charges billed to Papermind will be deducted from your merchandise refund.

4. How to Start a Return

To start a return, please contact us at hello@papermind.shop. Please include your Order Number and detailed description regarding the issue (Please also send us photos if the item is damaged or defective during shipping). If your return is accepted, we will provide you with the return shipping address and instructions.

  • Return Shipping Costs: Customers are responsible for paying their own return shipping costs. All shipping costs are non-refundable.
  • Tracking: We highly recommend using a trackable shipping service. We cannot issue refunds for items lost in transit.
  • Items sent back to us without first requesting a return will not be accepted.
  • Please note: Original shipping fee and return shipping fee cannot be refunded. Buyers will be responsible for all return shipping fee.

5. Damaged or Wrong Items

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

6. Refunds

Once we receive and inspect your return, we will notify you if the refund was approved or rejected.

  • If approved, you’ll be automatically refunded on your original payment method within 5-10 business days.
  • Please remember it can take some time for your bank or credit card company to process and post the refund too.