FAQs
Shopping Related FAQ
- I could not find a product?
- Where can I find your latest promotions and offers?
- My order is a gift for a friend. Will the recipient see the prices?
Shipping Related FAQ
Order Related FAQ
- Can I edit or cancel my order?
- Can I enjoy different offers at the same time?
- Do you offer price adjustment?
- Can I return or exchange any products purchased?
Q-A1 : I could not find a product?
There are a few easy ways to browse our shop.
Browse by product category under "PRODUCTS" in the main page.Explore by brands under "SHOP BY BRAND"
- Use the search bar (located at the top left of the page) to search for specific items or keywords e.g., cat stickers
Q-A2 : Where can I find your latest promotions and offers?
We love sharing special treats with our community! You can stay in the loop by:
Subscribe to our newsletter for major shop updates and subscriber-only offers.
- Check our promotion page for current deals
- Follow our Instagram, Facebook, or Threads to catch exclusive reward codes and social drop announcements.
Q-A3 : My order is a gift for a friend. Will the recipient see the prices?
Not at all. Our packing slips only list the items included in the order and the address. Prices and payment details are never printed on the slip.
Q-B1 : Do you ship internationally?
Yes! We ship internationally to most Asian countries, North America (US & Canada), Australia, New Zealand, Fiji, and more.
Q-B2 : Which shipping carrier do you use?
All orders are carefully packed and dispatched directly from Japan using Japan Post.
Q-B3 : When will I receive my order?
Orders are typically processed and packed within 2-4 business days. Once fulfilled, you’ll receive a shipping confirmation email with your tracking number. (Please ensure you provide a valid email address at checkout so we can send your tracking updates!)
Estimated delivery times after dispatch:
Asia: 6 to 10 business days
North America (Canada & U.S.): 7 to 12 business days
Australia & New Zealand: 7 to 12 business days
We try our best to ship your items out as soon as possible. Delivery times are estimates and can occasionally be affected by local customs processing, severe weather, or holiday peak seasons.
For more accurate delivery time, please refer to the shipping confirmation email that includes a tracking number for your order.
Please refer to our shipping policy for more information.
Q-C1 : Can I edit or cancel my order?
Because we work quickly to pack and ship your stationery treats, orders cannot be modified or canceled once placed. Please double-check your items and shipping details before completing checkout.
Q-C2 : Can I enjoy different offers at the same time?
Only one promotion or reward code can be applied per order at checkout.
Q-C3 : Do you offer price adjustment?
We do not offer price adjustments on past purchases or items that later go on sale.
Q-C4 : Can I return or exchange any products purchased?
Yes, we accept returns and exchanges under specific conditions Please review our return and exchange policies to check eligibility and start the process.
For other inquiries, please contact us here.